At Creating Change Counselling, your privacy is taken seriously. This policy explains how your personal data is collected, used, and protected when you visit this website or make contact.

 

Memberships   

• Creating Change Counselling is a registered member of the British Association of Counsellors and Psychotherapists (MBACP), which ensures compliance with their ethical guidelines. 

• Creating Change Counselling is a registered member of the Information Commissioner’s Office (ICO) which ensures data transparency, and freedom of information. 

• Creating Change Counselling is committed to complying with the General Data Protection Regulation (GDPR) which ensures data protection. 

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What information is collected 

• Your name, email address, and contact number when you get in touch via the contact form.

• Brief details you choose to share (e.g. your availability or reason for seeking support).

 

How your information is used 

• To respond to your enquiries.

• To arrange appointments and provide counselling services.

• To comply with legal, ethical, and professional obligations.

 

You have the right to

• Access the data held about you.

• Request corrections or deletion.

• Withdraw consent (where applicable).

• Complain to the ICO if you believe your data is not being handled properly.

 

Data security

At Creating Change Counselling, steps are taken to keep your information secure, including using password-protected devices and secure email services. Only Creating Change Counselling has access to your data.

 

Cookies

This website may use basic cookies to improve your experience. You can adjust your browser settings to decline cookies if you prefer.

 

Third Parties

I do not share your personal data with third parties unless required by law or if there is a serious risk of harm.

 

Contact

If you have any questions about this policy or your data, please contact me at joanne@creatingchangecounselling.co.uk